Shipping policy

Fency Music ships to almost every country in the world. We partner with major domestic and international carriers to ensure your package arrives at its destination safely and on time.

Method of Transport:

We use the following carrier for transportation: DHL, UPS, USPS, 4PX or ePacket for all orders. If you paid for shipping and requested a refund, we won't refund the shipping cost.

Shipping Method	Order Value	Region	Cost	Transportation Time
Standard Shipping	$0 -  $999.99	United States, United Kingdom, Australia, New Zealand, Vietnam, Indonesia, Cambodia, Lao, People's Democratic Republic, Mexico, Japan, Liechtenstein, Luxembourg, Malta, San Marino, Bailiwick of Guernsey, Jersey, Slovakia, Hungary  Denmark, Ireland, Norway, Finland, Philippines, Negara, Brunei, Darussalam, France, Spain  Austria, Belgium, Czech Republic, Germany, Greece, Italy  Netherlands, Poland, Sweden, Switzerland's Thailand  Malaysia, Singapore, Korea, Canada	$50.00	14-25 Business Days
Standard Shipping	Equal or Above  $1000.00	United States, United Kingdom, Australia, New Zealand, Vietnam, Indonesia, Cambodia, Lao, People's Democratic Republic, Mexico, Japan, Liechtenstein, Luxembourg, Malta, San Marino, Bailiwick of Guernsey, Jersey, Slovakia, Hungary  Denmark, Ireland, Norway, Finland, Philippines, Negara, Brunei, Darussalam, France, Spain  Austria, Belgium, Czech Republic, Germany, Greece, Italy  Netherlands, Poland, Sweden, Switzerland's Thailand  Malaysia, Singapore, Korea, Canada	$0.00	14-25 Business Days
Expedited Shipping	$0 -  $999.99	United States, United Kingdom, Australia, New Zealand, Vietnam, Indonesia, Cambodia, Lao, People's Democratic Republic, Mexico, Japan, Liechtenstein, Luxembourg, Malta, San Marino, Bailiwick of Guernsey, Jersey, Slovakia, Hungary  Denmark, Ireland, Norway, Finland, Philippines, Negara, Brunei, Darussalam, France, Spain  Austria, Belgium, Czech Republic, Germany, Greece, Italy  Netherlands, Poland, Sweden, Switzerland's Thailand  Malaysia, Singapore, Korea, Canada	$90.00	5-10 Business Days
Expedited Shipping	Equal or Above   $1000.00	United States, United Kingdom, Australia, New Zealand, Vietnam, Indonesia, Cambodia, Lao, People's Democratic Republic, Mexico, Japan, Liechtenstein, Luxembourg, Malta, San Marino, Bailiwick of Guernsey, Jersey, Slovakia, Hungary  Denmark, Ireland, Norway, Finland, Philippines, Negara, Brunei, Darussalam, France, Spain  Austria, Belgium, Czech Republic, Germany, Greece, Italy  Netherlands, Poland, Sweden, Switzerland's Thailand  Malaysia, Singapore, Korea, Canada	$0.00	5-10 Business Days

 

Transportation Time:

All orders will be dispatched from our warehouse within 3 business days. In peak periods like BFCM and Christmas, please allow for up to 7 business days for dispatch. After the product is shipped, it usually takes 5-25 business days to arrive based on the value of the order.

Please note that shipping time does not include processing time.

The total time required to receive an order is processing time + shipping time.

Upon receipt of your order, we will conduct quality control checks and tests to ensure that the quality of the products is guaranteed prior to shipment.

The average processing time is about 3 business days. However, it may also be affected by the inventory status of materials.

If you have any questions, please refer to the contact page, which is at the bottom of our website. You can always contact us.

Transportation cost:

Our transportation cost for orders value below $999.99 is $99. For orders equal or over the value of $1000, the shipping cost is 0 and we'll ship it through DHL Express, UPS, or USPS.

Taxation Information:

For the United States;

We don’t charge any taxes in the United States

For other countries;

In most countries/regions, our customers do not have to pay import charges, customs duties or value added tax (VAT).

However, for some limited countries, you may need to pay customs duties or VAT according to the collection rules of your country/region. You can check with your local customs for more information.

If you have any further questions, please contact our customer service Email：[email protected]

How to Track Shipping Orders:

We will send the tracking number to the email address you provided when placing the order. For the tracking number, it will take 2-3 days to take effect on the tracking website, because it takes a certain amount of time to scan and upload the logistics information.

If this information is not available, try again later.

Rest assured that no matter how updated the tracking site is, the estimated shipping time is valid.

The tracking page is https://www.aftership.com/couriers/4px