Frequently Asked Questions

Got questions? We’ve got answers!

What make Fency Music different?

Fency Music is built to break musical limits.Unlike mass-market instruments, our guitars feature studio-grade tonewoods, ultra-thin nitro finishes, and hybrid neck designs engineered for comfort and resonance. Every guitar ships fully set up - neck relief, action, and intonation optimized - so it's ready to play the moment it arrives. Trusted by 2,000+ musicians worldwide.

What if i don’t like the product?

We want you to love your guitar or accessories. If it's not for you, contact us within 7 days of receiving your order at [email protected] with your order number and photos, and we'll arrange a return. Please note: a 15% processing fee applies for personal-preference returns, and return shipping costs are the buyer's responsibility.

How fast will my order arrive?

We ship within 1–3 business days via DHL, UPS, USPS, or 4PX.

  • Standard shipping: 14–25 business days
  • Expedited shipping: 5–10 business days

You'll receive a tracking number by email once your order ships (tracking activates within 2–3 days). Free worldwide shipping on orders over $49.99!

How fast will i see results if I order guitar from your guys?

Most players notice an immediate difference - better playability, cleaner tone, and faster progress - from the very first session. Our guitars are professionally set up before shipping, so there's no frustrating "break-in" period. Many customers report leveling up noticeably within their first few weeks of practice.

Can i cancel or return my order?

Cancellations: Contact us ASAP at [email protected]. If your order hasn't shipped yet, we can cancel it.

Returns: Accepted within 7 days of delivery for damaged/defective items (full refund) or personal reasons (15% fee + return shipping applies). Email us with your order number, description, and photos to start the process. We respond within 24 hours.